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NEON LOUNGE apologies for pepper spray incident caused by hoodlums

NEON LOUNGE writes an apology letter to its customers about the pepper spray incident caused by two hoodlums.

Some few days back on Friday night 20th of January, a fight broke out among two hoodlums, at Neon Lounge one of the top African restaurants in Ukraine, during the fight one of the hoodlums used pepper spray on everyone present. This resulted into a big chaos as a lot of people left the scene unprepared.

Inside Neon Lounge.

To compensate for the inconvenience caused by both hoodlums. NEON LOUNGE wrote an apology letter and promised to offer free food and drinks to all buyers on Tuesday 24th of January.

NEON LOUNGE says: “This is the least that we can do to compensate for the inconvenience caused. We do hope this resolution fulfills your expectations and helps clear any deformed image you might have experienced at NEON LOUNGE”

“To make things even better, we have taken a number of measures to ensure that this error and similar mistakes do not happen again in the future.”

Breakfast Bread and Omelet can be ordered for at Neon Lounge.

Read the Apology Letter below:

We would like to offer our deepest apologies for the trouble you had to experience in (NEON LOUNGE) This situation is not ordinary and these incidents are not typical of us. We are very serious when it comes to our client’s satisfaction and have a zero tolerance policy in this respect.

Nigerian Suya can be ordered for at Neon Lounge.

We appreciate that you understand that mistakes sometimes happen despite the numerous checks and measures, we are very sorry that this happened to you but rest assured it won’t happen again.

After studying the matter, we found out that this error was the result of inadequate security, this is clearly a mistake at our end and we take responsibility for it.

Pizza can be ordered for at Neon Lounge.

Due to this unintentional error caused by a hoodlum who engaged in a fight at the VIP area, and as a token of appreciation to you as our client, we are going to (state your resolution to the mistake: NEON LOUNGE is offering to our customers free food and drink on Tuesday been 24th January 2017).

This is the least that we can do to compensate for the inconvenience caused. We do hope this resolution fulfills your expectations and helps clear any deformed image you might have experienced at NEON LOUNGE.

This (Ghanaian dish) Banku can be ordered for at Neon lounge.

To make things even better, we have taken a number of measures to ensure that this error and similar mistakes do not happen again in the future.

It is due to you that we have realized this and we thank you for sharing your experience with us. We prefer to learn and improve under better conditions but sometimes this is just not possible.

One more time we apologize for this error and we hope to keep you as part of our valued customer base for a very long time. Please do not hesitate to share your thoughts and feedback with us at any time. We are here for you. #Neonmanagement

How to find Neon Lounge

Address: Shevchenko 59 Kharkov city, Ukraine
Contact: +380637884691, +380636453228.
Instagram: @foodisbae_10
Facebook page: silvafelikitchen.

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